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REAL-TIME CX AUTOMATION PLATFORM
Turn Every Interaction
into a Meaningful Moment.

CXLink Cloud empowers your CX and marketing teams to listen to live customer signals, launch personalised journeys instantly, and deliver the right message — on the right channel — in real time. No developers. No IT tickets. No waiting.

✓  No-code — launch in hours
✓  Real-time triggers
✓  5 channels in one platform
LIVE — CXLink Cloud Real-time event stream
Retention journey triggered · Banking · 2s ago
NPS survey sent · 1,204 customers · 14s ago
Churn signal detected · Auto-escalated · 41s ago
Cart recovery fired · Retail · 73s ago
94.2%
Retention rate
247
Active journeys
+72
NPS score
84K+
Messages today
One platform. All channels:
💬SMS
📱WhatsApp
📧Email
🔔Push
🔗API

Why CXLink Cloud?

Designed for CX leaders, marketers, and innovation teams. CXLink Cloud brings speed, intelligence, and simplicity to customer engagement — without the IT bottleneck.

⚡
Real-Time, Not Batch
CXLink responds to customer signals in under 60 seconds. Batch campaigns wait days — by then, the customer has already left.
🛠
No-Code, Not IT-Dependent
Your CX team designs and launches journeys in hours using a visual drag-and-drop builder. Zero developer involvement required.
📲
Every Channel, One Platform
SMS, WhatsApp, Email, Push, and API — all orchestrated from a single workflow that selects each customer's preferred channel automatically.
🎯
1-to-1, Not Broadcast
Every message is personalised using live customer data — name, behaviour, product history, and channel preference — not generic segments.

How CXLink Cloud Works

Four steps. One continuous cycle. Every customer interaction becomes a data point that drives a smarter next action.

01
👂 Listen
CXLink connects to your CRM, billing system, app, or data platform and monitors live customer events — transactions, logins, survey responses, support contacts — the moment they occur.
02
🧠 Learn
The CXLink rules engine evaluates each event against customer history, segment membership, and your predefined business conditions — in milliseconds, not overnight.
03
⚡ Act
The no-code scenario builder executes the right response — a personalised message, a CRM update, an escalation to a human, or a multi-step journey — automatically, on the right channel.
04
📊 Measure
Every interaction and outcome is captured in real-time dashboards — so you can prove ROI, identify drop-off points, and continuously improve every journey.
LIVE SCENARIO — BANKING EXAMPLE
TRIGGER
Customer inactive 21 days → High-Value segment
↓
ACTION 1 — Instant
WhatsApp: Personalised re-engagement offer
↓
WAIT — 48 hours if no response
Delay node — check for WhatsApp reply
↓
ACTION 2 — Auto-escalate
Route to Relationship Manager with full context
✔ Built in Elementor · No code · Live in 4 hours

Platform Features

Most platforms automate communication. CXLink automates the decisions that protect revenue and build loyalty.

🛠
No-Code Scenario Builder
Design multi-step customer journeys visually — triggers, conditions, delays, and channel actions — without writing a single line of code. Launch in hours, not months.
Learn more →
⚡
Real-Time Triggers
React instantly to live customer events — a missed login, a large transaction, a low NPS score, a contract expiry. CXLink fires the right response the moment the signal appears.
Learn more →
📲
Omni-Channel Engagement
Reach customers on SMS, WhatsApp, Email, or Push — from a single orchestration layer that automatically selects the channel each customer engages with most.
Learn more →
⭐
Surveys & Feedback
Send NPS, CSAT, and CES surveys automatically after key moments. Trigger escalations for detractors and reward journeys for promoters — instantly and automatically.
Learn more →

Built for Your Industry

CXLink Cloud adapts to the unique challenges of your sector — delivering tailored CX automation for Banking, Telecom, Retail, Insurance, and Public Sector organisations.

🏦
Banking
"Automate retention. Eliminate churn."

Detect churn signals in real time and respond with personalised retention journeys — launched by your CX team in hours, without IT.

View Solution →
📡
Telecom
"Reduce churn. Win back subscribers."

Monitor subscriber behaviour continuously and fire retention journeys automatically — before your customers decide to switch.

View Solution →
🛒
Retail
"Recover carts. Build lifetime loyalty."

Detect cart abandonment within minutes and trigger personalised recovery sequences — then keep customers coming back with loyalty journeys.

View Solution →
🏥
Insurance
"Transform claims. Retain policyholders."

Automate every stage of the claims journey — from instant acknowledgment to smart escalation — before silence turns into a complaint.

View Solution →
🏛
Public Sector
"Engage citizens proactively."

Acknowledge service requests instantly, send automated status updates, and collect real-time citizen feedback — without IT dependency.

View Solution →

See CXLink Cloud In Action

Watch the CXLink Cloud platform overview — see how real-time triggers, no-code journeys, and omni-channel delivery work together to transform customer experience.

Simple, Transparent Pricing

Flexible plans designed to fit your organisation’s size and ambition. Start small, scale fast. Save up to 80% with an annual plan.

Starter
$149 /month
or $49/year (save up to 80%)

Perfect for small teams getting started with CX automation.

✓Up to 10 users
✓5 automated workflows
✓SLA tracking
✓Email support
✓Core channels: SMS + Email
Get Started →
MOST POPULAR
Pro
$499 /month
or $69/year (save up to 80%)

For growing teams that need full omni-channel automation.

✓Up to 50 users
✓20 automated workflows
✓All Starter features
✓WhatsApp + Push + API
✓CXLink integrations
✓Email + Chat support
Start Pro →
Enterprise
Custom
or Custom quote (save up to 80%)

For large organisations with complex CX requirements.

✓Unlimited users
✓Unlimited workflows
✓All Pro features
✓Dedicated account manager
✓24/7 priority support
✓Custom integrations
Contact Us →

Enterprise-Grade. Built to Scale.

🔒
Enterprise Security
AES-256 encryption · TLS 1.3 · Full audit trails
⏱
99.9% Uptime SLA
Redundant cloud infrastructure · Auto-failover
🛡
GDPR-Ready
Data subject rights · Configurable retention
🌍
Multi-Region Hosting
Deploy in your preferred region
🔗
API-First
REST API · Webhooks · Pre-built connectors
👤
Role-Based Access
RBAC + ABAC · Granular permissions

From the CXLink Blog

Practical guides, industry insights, and CX automation playbooks — for Banking, Telecom, Retail, Insurance, and Public Sector teams.

Banking · Apr 24, 2026
How Banks Can Automate Customer Retention Without IT

By the time a churning customer appears in your next batch report, they've already called a competitor. Discover how real-time CX automation changes the equation.

Read article →
Telecom · Apr 24, 2026
Reducing Telecom Churn with Real-Time CX Automation

Churn isn't a pricing problem — it's a timing problem. See how operators are detecting churn signals and responding in under 60 seconds.

Read article →
Retail · Apr 24, 2026
Abandoned Cart Recovery: Win Back Customers Instantly

70% of carts are abandoned. Most recovery emails arrive the next day — after the customer has already bought from a competitor. Here's the fix.

Read article →
Insurance · Apr 24, 2026
How Insurance Companies Can Automate Claims Communication

Poor communication during claims — not the claim outcome — is the #1 driver of customer dissatisfaction. Discover how automation fixes it.

Read article →
Public Sector · Apr 24, 2026
How Government Agencies Can Improve Citizen Satisfaction

Annual surveys won't tell you what went wrong last month. Real-time CX automation will — with instant feedback and automated service recovery.

Read article →
Platform · Apr 24, 2026
No-Code CX Automation: Your Team Doesn't Need IT to Launch Journeys

Every great CX idea has the same enemy: the IT backlog. No-code automation is dismantling this barrier permanently — here's how.

Read article →

Ready to Transform Your Customer Experience?


Book a free 30-minute demo tailored to your industry. We’ll show you exactly how CXLink Cloud can automate your customer journeys — starting this week.

No commitment · 30 minutes · Tailored to your industry