Everything You Need to Listen, Learn, and Act.
CXLink Cloud’s full feature suite — from no-code automation and real-time triggers to omni-channel engagement and actionable analytics — built so your CX team can move at the speed of your customers, not your IT backlog.
The Full Feature Suite
Nine powerful capabilities — working together as one platform to automate, personalise, and measure every customer interaction.
Design intelligent, multi-step customer journeys using a visual drag-and-drop canvas. Connect triggers, conditions, delays, and channel actions — without writing a single line of code. Launch in hours, not months.
CXLink listens to live customer events — transactions, app activity, survey responses, CRM updates — and fires automated responses the instant a threshold is crossed. No batch delays. No manual checks.
Every customer interaction — across every channel, every journey, every survey — in one real-time 360° view. Built for CX leaders who need clarity, not complexity.
Reach customers on SMS, WhatsApp, Email, Push, and API — all from a single platform. CXLink automatically selects the channel each customer engages with most, ensuring every message lands.
Group customers dynamically by behavior, demographics, engagement history, lifecycle stage, or custom attributes. Segments update automatically as customer data changes — always fresh, always accurate.
Send NPS, CSAT, and CES surveys automatically after key customer moments. Capture responses in real time and instantly trigger follow-up journeys — escalating detractors and rewarding promoters automatically.
Track journey performance, channel ROI, campaign conversion, and satisfaction trends — all in visual dashboards designed for CX and marketing teams. No BI team required, no data export needed.
CXLink Cloud is built on enterprise-grade infrastructure — multi-tenant SaaS with isolated environments, 99.9% uptime SLA, GDPR-ready data handling, full audit trails, and encryption at rest and in transit.
Connect CXLink to your existing CRM, core banking system, ERP, e-commerce platform, or marketing stack through secure REST APIs and pre-built connectors. CXLink extends your ecosystem — it doesn't replace it.
|
FEATURE DEEP DIVE
No-Code Scenario Builder
The most powerful CX automation tool your team has never needed a developer to use. Design complex, multi-step customer journeys with a visual canvas — then publish with one click. 01
Choose Your Trigger
Select from live events — a transaction, survey score, app behavior, CRM update, or time-based condition. CXLink listens to them all simultaneously.
02
Set Your Conditions
Add business logic — check customer segments, attribute values, previous journey state, or channel preferences — with simple if/then rules.
03
Define Your Actions
Send a message, wait a period, update a CRM field, escalate to a human, fire a webhook, or branch into a sub-journey — all with drag-and-drop blocks.
04
Publish and Measure
Go live with one click. Track completion rates, response rates, drop-off points, and ROI in real time — and iterate without rebuilding from scratch.
|
SCENARIO BUILDER — LIVE PREVIEW
TRIGGER
Customer inactive for 21 days
CONDITION
Segment = Banking & High-Value
ACTION
Send WhatsApp — Personalised offer
WAIT
48 hours — if no response
ESCALATE
Route to Relationship Manager
94.2%
Retention
247
Active journeys
+72
NPS score
|
Every Channel. One Platform.
CXLink automatically selects the right channel for each customer based on their engagement history and preferences — so every message reaches its audience.
Measure Every Moment. Improve Continuously.
Real-time feedback and real-time analytics — working together to close the loop between customer signal and business improvement.
|
FEATURE
Surveys & Feedback
Capture customer sentiment at the moments that matter most — not just once a year. CXLink sends surveys automatically after key interactions and instantly triggers follow-up actions based on responses. NPS
How likely are you to recommend us?
CSAT
How satisfied are you with this service?
CES
How easy was it to resolve your issue?
AUTOMATIC RESPONSE ACTIONS
Score 9–10 → Trigger referral invite
Score 7–8 → Send loyalty reward offer Score 0–6 → Escalate to senior manager |
FEATURE
Actionable Analytics
Every journey, every message, every survey response is tracked and visualised in real-time dashboards — designed for CX leaders who need to prove ROI, not navigate BI tools.
Journey completion rate
87%
SMS open rate
96%
NPS improvement (QoQ)
+14
Churn prevented (monthly)
1,204
|
|
FEATURE
Seamless Integrations
CXLink connects to your existing ecosystem through secure REST APIs, webhooks, and pre-built connectors — extending your stack without replacing it. 🏦
Core Banking Systems
👥
CRM Platforms
🏢
ERP Systems
🛒
E-Commerce Platforms
📣
Marketing Stacks
📞
Contact Centre Tools
🔗
REST API & Webhooks
☁
Cloud Data Platforms
API-first architecture
Connect any system in hours, not months — with full documentation and sandbox testing environment.
|
FEATURE
Secure & Scalable
Enterprise-grade security built in from day one — so your data, your customers' data, and your compliance posture are never at risk. 🔒
Data Encryption
AES-256 encryption at rest and TLS 1.3 in transit for all customer data.
🛡
GDPR Compliance
Full audit trails, data subject rights management, and configurable retention policies.
👤
Role-Based Access
Granular RBAC ensures every team member sees only what they need.
🌍
Multi-Region Hosting
Deploy in your preferred region for data residency and latency compliance.
📋
Compliance Ready
SOC 2 Type II aligned architecture with continuous monitoring and alerting.
⏱
99.9% Uptime SLA
Redundant infrastructure with auto-failover ensures your journeys never stop.
|
How the Features Work Together
CXLink Cloud’s nine features are designed as one connected system — not nine separate tools. Together they power the complete Listen → Learn → Act → Measure cycle.
CXLink vs. The Old Way
See what changes when your CX team has the right tools.
See Features in Action — By Industry
The same features deliver different outcomes across different industries. See exactly how CXLink Cloud applies to your sector.
Ready to See All 9 Features in Action?
Book a free 30-minute demo tailored to your industry. We’ll walk you through the full CXLink feature suite using your own use cases — and show you how to launch your first automated journey this week.
No commitment · 30 minutes · Tailored to your use cases